What is Silicone?
Silicone is a synthetic polymer that is used in almost every modern industry from automotive to medical, and has too many uses to count. Silicone has some awesome properties that make it so useful: low thermal conductivity, high thermal stability (can withstand very low and high temperatures), waterproof, does not support microbial growth, and resistance to ozone and UV!
Can I have an allergic reaction to it?
Unlike latex, silicone is hypoallergenic and inert; meaning there is a very low chance of an allergic reaction. Silicone is also BPA free!
Are your pieces durable?
Silicone has a high tensile strength (can be stretched without breaking) and a shape memory. Infusing fabric with the silicone creates a neoprene like material, tougher than either of them alone.
Can you match a color swatch?
Absolutely. Each batch of silicone is dyed custom.
How do I store my pieces?
Most pieces should be stored flat, especially if the weight of the silicone will distort any exposed fabric.
How do I clean my pieces?
Pieces with exposed fabric can be washed on gentle or handwashed, and hung to dry. Nylons should always be handwashed for longevity. Bleach should never be used. Pieces that are primarily silicone can be wiped down with a damp cloth or 'lint rolled' with tape (recommended).
How long will it take for me to get my pieces?
Vulpinic is a small one-person company, and each piece is made by hand and to order. Processing time on pieces from the shop is 3-4 weeks. Custom items might have a longer processing time based on the order. Shipping times to the US are on average 2-3 days, and there is the option for Express shipping that guarantees the item in 2 days. International orders can be shipped first class (no stated shipping time), Priority International (6-10 business days, though it can take longer due to customs and your local postal service), or Priority International Express (3-5 business days).
**If you need an order by a specific date please email BEFORE you place the order to make sure the piece will be processed and shipped to you in time**
My order doesn't fit quite right, what went wrong?
Each piece is made custom to fit as close as possible to your true measurements. Check out the Sizing Chart, and make sure the measurements you sent were accurate and measured from the correct locations on the body. If there's still an error, please email us at email@example.com with a photo of yourself in the item, a description of what is not fitting correctly, and be prepared to return the item for an alteration.
Is silicone eco-friendly?
Silicone is part of the 'rubber' family and has a backbone of silicon (without an 'e') and oxygen. It is not biodegradable, but is recyclable, though requires a specific facility. If you ever want to get rid of one of our pieces, please email us at firstname.lastname@example.org and we will pay for shipping so that the silicone can be recycled.